Food Network Coordinator

About the job

About Second Helpings Atlanta

Second Helpings Atlanta (SHA) is a logistics nonprofit organization dedicated to ending hunger and food waste by rescuing surplus food and delivering it to partner agencies serving those in need. Since 2004, SHA has rescued and distributed more than 24 million meals worth of food. Learn more at www.secondhelpingsatlanta.org.

Position Overview

The Food Network Coordinator will play a critical role in doubling the size of our current food donor network. The Food Network Coordinator is responsible for recruiting, evaluating, enrolling, providing customer service to, and monitoring of existing and new retail donors. Retail donors are defined as any businesses selling or distributing food. This role also includes preparing regular reports on donor activity, engagement, and overall performance to ensure program effectiveness and identify opportunities for improvement. The role requires strong communication, relationship-building, and organizational skills.

To Apply

Please submit your resume and cover letter, responding to the position description and SHA’s mission, to Ricky Hyde, Director of Programs & Operations, at RickyHyde@secondhelpings.info.

Key Responsibilities — Retail Donor Support

Foster and maintain strong relationships with food donors across various sectors, including retail, hospitality, manufacturing, distribution, and agriculture.
Identify and onboard new food donors to meet or exceed established monthly targets.
Develop and distribute training materials for food donors, educating them on proper surplus food handling, donation protection laws, and coordinating pick-up schedules based on donation volume.
Design and execute site visitation plans for food donors, including reviewing donation reports, stewardship activities, and ongoing support.
Create and maintain standard operating procedures (SOPs) for the program to ensure consistency and effectiveness.
Monitor compliance with donation program guidelines and use designated tools to track all donation categories.
Manage the Block-by-Block Pilot Program, including onboarding and training volunteers, data tracking, and identifying opportunities for improvement.
Oversee the Food Hub Pilot, including identifying and securing locations, recruiting food donors, reporting, and maintenance of hubs.
Maintain accurate data for retail partners, including pick-up instructions, contact information, and donor records.
Issue timely acknowledgments to food donors and generate monthly performance and impact reports to keep them informed and engaged.
Continuously seek ways to enhance the Food Rescue Network’s effectiveness and impact.
Research and attend trade shows, industry events, association meetings, and chamber gatherings to network, build relationships, and generate leads for potential new food donors.
Collaborate with state associations, such as the Georgia Restaurant Association, to foster partnerships and expand outreach opportunities.
Conduct cold outreach via phone, email, text, and in-person visits to establish new donor relationships.

Key Responsibilities — Operations Management

Notify food donors of scheduling changes and coordinate pickup routes with Operations partners.
Organize and oversee retail store team-building volunteer events.
Work closely with the Development team to acknowledge and showcase retailers’ donor contributions.
Provide support to the Operations team as needed to ensure seamless program execution.
Lead the coordination of large-scale event food rescues, managing donor and volunteer participation as well as logistics.

Additional Responsibilities

Participate actively in weekly team meetings to provide updates, share concerns, and celebrate successes.
Conduct visits to partner agencies as needed to support program goals.
Attend and assist with evening and weekend events as required for fundraising or marketing efforts.
Serve as weekend dispatch at least once per month (typically during morning hours; compensatory time provided).

Skills and Qualifications

Five years of demonstrated success in sales with a background in the food industry preferred.
Self-starter with the ability to work independently and as part of a team. Demonstrates a strong desire to initiate projects and drive them to completion.
Excellent organizational and time management skills. Capable of effectively managing multiple priorities, maintaining attention to detail, and meeting deadlines.
Strong problem-solving skills with a focus on producing high-quality work, even when faced with interruptions.
Demonstrated proficiency in Google Suite and competence in using Salesforce. Excellent spreadsheet capabilities, including formulas and pivot tables.
Excellent customer service skills with a genuine interest in fostering relationships with a diverse range of stakeholders, including the board of directors, donors, and volunteers.
Willing and able to operate material handling equipment, such as dollies, pallet jacks, and forklifts. Must be able to drive company vehicles as required.
Must pass pre-employment drug and background screenings.
Detail-oriented with a flexible approach to work. Committed to achieving quotas and deadlines.
Access to a reliable vehicle for travel throughout metro Atlanta, a valid driver’s license, and proof of vehicle insurance are required.

Compensation & Considerations

Salary: $45,000 annually.
Benefits: 15 days PTO, 10 paid holidays, health insurance, and a 403(b) plan.
Schedule: 40 hours standard weekly (Monday-Friday, 8:00 AM to 4:00 PM). Evening and weekend hours may be required.
Location: Primarily at the SHA Office, 970 Jefferson Street NW, Atlanta, Georgia 30318.
Travel: Occasional travel within Metro Atlanta for events and meetings.

Second Helpings Atlanta is an equal opportunity employer. We value diversity and inclusivity and encourage candidates of all backgrounds to apply!

How To Apply!

Please email your “Resume” & “Cover Letter” to rickyhyde@secondhelpings.info