Partner Agency FAQs

What criteria does Second Helpings Atlanta use to determine an organization’s eligibility?

Several factors are used to determine whether a food assistance organization is a good fit for our food rescue program (e.g. location, hours of operation, types of food requested, cold storage capacity). These factors will be taken into consideration as we assess your request to join our network. Please note that SHA is interested in developing partnerships with nonprofits that offer food support (groceries or meals) on an ongoing and consistent (at least weekly) basis.

Does my organization have to be registered as a 501(c)(3) non-profit to receive food?

Yes, your organization must be a registered 501(c)(3) non-profit in order to receive donated food.

What types of food are available?

We focus on rescuing fresh, perishable foods (e.g. produce, dairy, deli, proteins, bakery) and prepared food. Non-perishable food items may be available occasionally.

Are there any supplies I need on hand at my organization’s facility? 

You will need to have adequate cold storage to safely store perishable and frozen prepared food until it’s distributed, as well as ambient storage for any non-perishable items you may receive. We also require that you have a commercial-grade scale available in order to weigh donated food as it’s being delivered.

Does my organization have to be a partner of the Atlanta Community Food Bank?

No. We do not require that your organization be a partner of the ACFB, however, ACFB partners are eligible to receive donated food from a larger number of food donors in our network.

Can my organization’s staff or volunteers pick up donated food?

Yes.  We currently have many Partner Agencies that retrieve donated food themselves.  Delivery options will be discussed when we consider your request to join our network.

Are there any training requirements for my organization’s staff or volunteers?

If your organization plans to pick food up, training will be provided to the person you designate as the primary contact.  We will also provide a Volunteer Training Handbook developed specifically for our Partner Agencies.

What steps do I need to take to enroll in your food rescue network and start receiving donated food?

Please complete and submit our NEW PARTNER AGENCY interest FORM to tell us about your organization. Once that is completed, our Food Network Manager will reach out to you with more information and set up a time to connect.

Who can I contact if I have additional questions?

Please contact our Food Network Manager, Kim Soltero (KIMSOLTERO@SECONDHELPINGS.INFO) if you have any additional questions.

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